Age, kids and pet policy explained
InterContinental New Orleans is family-friendly and accepts guests of all ages, but the person who checks in must be at least 21. The hotel allows pets with a required pet waiver and pet fee; service animals are treated differently under usual rules.
In this guide
Minimum check-in age
The hotel requires the lead guest on a reservation to be at least 21 years old at check-in. This minimum applies to the person registering for the room, not to whether children may stay in the room.
If you’re traveling with someone under 21, make sure the named reservation holder who arrives meets the 21+ requirement and can present a government-issued photo ID at the front desk.
- Standard check-in time: 4:00 PM.
- Standard check-out time: 11:00 AM; late check-out may be available for a fee, subject to availability.
| Item | Policy |
|---|---|
| Minimum check-in age | 21 (lead guest must be 21+) |
| Check-in / Check-out | 4:00 PM / 11:00 AM |
Children and family stays
InterContinental New Orleans is a general family-friendly hotel and welcomes children of all ages. There is no adults-only wing, tower, or pool area.
Some booking sources and the hotel note that kids 17 and under stay free when sharing a room with adults; confirm any age-specific occupancy rules and extra-bed options when you book.
- Rooms accept children of all ages; guests 18 and older are typically charged as adults.
- Family-friendly dining is available on-site at Pete’s (breakfast and light bites) and Trenasse (lunch & dinner).
- Accessible and mobility rooms are available (the hotel lists several Classic Room (Mobility) and Classic Room, Bathtub (Mobility) types).
| Room type examples | Beds listed |
|---|---|
| Classic Room, 1 King Bed | 1 King Bed |
| Classic Room, 2 Queen Beds | 2 Queen Beds |
| Suite, 1 Bedroom | 1 King Bed and 1 Double Sofa Bed |
Room occupancy and types to consider
The hotel has a variety of room types and suites across its 14 floors. For families or groups, a Suite, 1 Bedroom (which lists 1 King Bed and 1 Double Sofa Bed) may offer more living space than a Classic Room.
If you need a balcony, look for Premium Room, Balcony or Suite, 1 Bedroom, Balcony when booking. Confirm exact bedding and maximum occupancy with reservations.
- Room names to reference when booking: Classic Room, 1 King Bed; Classic Room, 2 Queen Beds; Premium Room, Balcony; Suite, 1 Bedroom; Suite, 1 Bedroom, Balcony; Classic Room (Top Floor).
- Accessible options include Classic Room (Mobility) and Classic Room, Bathtub (Mobility).
- All rooms include free Wi‑Fi.
| Room name | Notes |
|---|---|
| Classic Room, 1 King Bed | Standard single‑king option |
| Classic Room, 2 Queen Beds | Good for families needing two beds |
| Suite, 1 Bedroom | Includes a Double Sofa Bed option |
Pet policy — what to expect
InterContinental New Orleans is pet-friendly, but pets are subject to specific restrictions and fees. The hotel requires a signed pet waiver at check-in and charges a pet fee and deposit.
Policies reported across reservation channels vary slightly; check your reservation confirmation and the hotel’s policy directly for the exact rules that will apply to your stay.
- IHG listing: $150 pet fee per stay, 40-lb weight limit, nonrefundable $150 pet deposit, signed pet waiver required, pets may not be left unattended.
- Other booking sites show alternative details (for example, limits of two pets per room, different one-time cleaning fees, and higher weight limits).
- Service animals are generally exempt from pet fees — check with the hotel and have supporting documentation if required.
| Policy item | IHG-stated detail |
|---|---|
| Pet fee | $150 per stay (IHG listing) |
| Weight limit | 40 lb (IHG listing) |
| Deposit / waiver | Nonrefundable $150 deposit and signed pet waiver required |
Pool, fitness and public spaces (kids and pets)
The hotel has one outdoor rooftop pool on the 15th floor with a sundeck, lounge chairs, changing rooms, and shower facilities. Pool hours are typically 7:00 AM to 10:00 PM.
There is a 24-hour fitness center located near the rooftop pool. The property is smoke-free throughout.
- Rooftop pool: open daily 7:00 AM–10:00 PM; no hot tub on-site.
- Fitness center: open 24 hours with cardio equipment, treadmills, ellipticals, and free weights; free for guests.
- Pets are not permitted in pool or public food-service areas per standard health/safety rules — confirm onsite if you plan to keep a pet with you in public areas.
| Amenity | Availability / Hours |
|---|---|
| Rooftop pool | Daily, 7:00 AM–10:00 PM |
| Fitness center | Open 24 hours |
| On-site spa | No on-site spa (hotel lists no spa) |
Before you book and check in
Confirm booking details that affect families and pets: the number and ages of guests sharing a room, whether an extra bed or a room with a sofa bed is needed (for example, Suite, 1 Bedroom lists a Double Sofa Bed), and any pet paperwork.
Note valet parking is available (rates listed on some sites), the hotel does not provide airport shuttle service to MSY, and incidentals may require a photo ID and card or cash deposit at check-in.
- Valet parking is available; parking has height restrictions and nearby self-parking options exist.
- No airport shuttle to Louis Armstrong New Orleans International Airport (MSY); arrange taxi, rideshare, or shuttle separately.
- If traveling with a pet, bring any required vaccination records and be ready to sign the hotel pet waiver and pay the pet fee/deposit shown in your confirmation.
| Pre-arrival check | Why it matters |
|---|---|
| Lead guest age (21+) | Required to check in |
| Pet documentation & waiver | Required at check-in if bringing a pet |
| Room bedding & extra bed requests | Affects occupancy and any child‑sharing rules |
